Returns & Refund Policy

Thank you for shopping with Tilted Chair. We value your trust and want you to feel confident in every purchase. This policy outlines your rights, eligibility criteria, and procedures for returns, refunds, and exchanges, including specific requirements for fragrance products.

1. Interpretation & Definitions

  • Company / We / Us / Our: Tilted Chair LLC, 32679 Seagate Dr, 101, Rancho Palos Verdes, CA 90275
  • Goods: Items offered for sale on our website
  • Orders: Purchase requests placed through our website
  • Service: The website and online store
  • Website: thetiltedchair.com
  • You: The individual purchasing or using our website, or the entity represented by that individual

2. Order Cancellation Rights

  • Orders may be cancelled within 14 days of receiving your goods, with no need to provide a reason.
  • To cancel, notify us through our website contact page or via email with a clear statement.
  • The cancellation period ends 14 days after you or a designated third party (other than the carrier) receives the goods.
  • Approved cancellations will be refunded within 14 days of receiving the returned goods, using the original payment method.

3. Conditions for Returns

Returns are accepted within 14 days of delivery, provided the following conditions are met:

General Product Requirements

  • Items must be unused, undamaged, and in original packaging.
  • Proof of purchase is required.
  • Items must remain in the same condition as received.

Fragrance-Specific Requirements

Because perfume products are classified as flammable liquids and require special handling:

  • Perfumes must be unopened, unused, and sealed, with box and bottle intact.
  • Returns must follow ground shipping only (USPS Ground Advantage or FedEx Ground).

Non-Returnable Items

  • Custom-made, personalized, or tailored items
  • Goods that deteriorate quickly or are past expiration
  • Items that cannot be returned for health or hygiene reasons and have been unsealed
  • Items inseparably mixed with other goods after delivery
  • Discovery Kits, samples, and promotional items (fragrance-related)
  • Opened, used, or sprayed perfumes

Tilted Chair reserves the right to refuse returns if the above conditions are not met.

4. Damaged, Defective, or Incorrect Items

  • If an item arrives damaged, defective, or incorrect, contact us within 7 days of receipt.
  • Include photos or proof of damage to receive a replacement or refund.
  • Return shipping for damaged or incorrect items will be covered by Tilted Chair.

5. Sale & Discounted Items

  • Only regularly priced goods may be refunded.
  • Items purchased on discount, promotion, or clearance are final sale, unless required by law.

6. Returning Goods

  • For eligible returns (excluding damaged/incorrect items), customers are responsible for return shipping costs and risks.
  • All fragrances must be returned via ground shipping only due to flammable liquid regulations.
  • Return address: Tilted Chair LLC 32679 Seagate Dr, 101 Rancho Palos Verdes, CA 90275
  • We recommend using a trackable, insured shipping service. Refunds cannot be issued without proof of return or receipt of goods.

7. Exchanges

  • Exchanges are only offered for items that are defective or damaged.
  • Contact us directly to request an exchange.

8. Gifts

  • If the item was marked as a gift and shipped directly to you, a gift credit for the value of the return will be issued.
  • If the order was not marked as a gift, the refund will be sent to the original purchaser.

9. Refund Processing

  • Refunds are issued to the original payment method once the returned goods are received and inspected.
  • Processing time is typically 5–10 business days after the return is received.